Privacy Policy

Effective Date: January 1ts 2023

Chaverim of NEPA (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when you contact us or use our services, including when you receive text message updates regarding emergency response services.

1. Information We Collect

We collect personal information that you provide to us when you contact us through our emergency hotline or request assistance. This information may include, but is not limited to:

Your name
Your phone number
Details about your request for assistance (e.g., location and nature of the emergency)

We may also collect information regarding your consent to receive SMS notifications, such as whether you opted in to receive updates on the estimated arrival time (ETA) of our volunteers.

2. How We Use Your Information

The information you provide is used solely for the purposes of emergency response and communication, including but not limited to:

Sending SMS notifications about the estimated arrival time (ETA) of volunteers responding to your request.
Providing updates on the status of your emergency request.

We do not share your personal information with third parties for marketing purposes or any unrelated services.

3. SMS Notifications

When you call our emergency hotline and request assistance, we will notify you that you will receive SMS notifications regarding the estimated arrival of a volunteer. You must explicitly opt in to receive these messages by confirming your consent verbally or by replying with the keyword "START."

You may opt out of receiving messages at any time by replying with the keyword "STOP." Once you opt out, you will no longer receive SMS updates unless you explicitly opt in again.

4. Opt-In Procedure

By contacting Chaverim of NEPA through our emergency hotline, you will be asked to confirm your consent to receive text messages regarding the status of your emergency request. You will be informed that these messages are for emergency communication only and must verbally agree to receive them. You may also opt in by texting "START" to our designated number.

5. Opt-Out Procedure

You can opt out of receiving SMS notifications at any time by replying "STOP" to any message you receive. Opting out will stop all further communication via text message unless you explicitly opt in again.

6. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties. The information collected is used solely for emergency response purposes, and we only share this information with our volunteers to respond to your emergency request.

7. Data Retention and Security (New Section)

We take the protection of your personal information seriously.

Data Retention: We retain your personal information for as long as necessary to fulfill your emergency request and provide the necessary services. Once the emergency request is resolved and no further communication is needed, we will securely delete or anonymize your data after a retention period of [insert time frame, e.g., 6 months, 1 year] unless a longer retention period is required by law.
Data Security: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. This includes the use of encryption and other security protocols to safeguard the information you provide. Access to your personal information is restricted to authorized personnel only.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We store your information securely and limit access to those within our organization who need it to provide emergency response services.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Chaverim of NEPA
Email: info@chaverimofnepa.com